111bat Privacy Policy —
Your Data, Your Control

01 Introduction

111bat ("we", "us", "our") is committed to protecting the privacy of every player who uses our platform. This Privacy Policy sets out in clear terms what personal data we collect from you, the purposes for which we use it, the conditions under which we may share it, and the rights you have in relation to your own information.

We understand that privacy is not just a legal obligation — it is a matter of trust. Bangladeshi players who choose 111bat deserve to know exactly how their data is handled. That is why this policy is written in plain language rather than dense legal text. We want you to feel confident that your personal information is in safe hands every time you log in, deposit, or play on the 111bat platform.

This policy should be read alongside the 111bat Terms and Conditions and Responsible Gaming Policy, both of which form part of the overall agreement between you and 111bat. If you do not agree with any part of this Privacy Policy, you should not use the platform.

02 Data We Collect

111bat collects personal data in two broad categories: information you provide directly, and information collected automatically when you use the platform.

Information you provide directly:

• Full legal name
• Date of birth
• Email address
• Mobile phone number
• Payment account details (bKash, Nagad, or Rocket number)
• Government-issued ID documents (when requested for identity verification)
• Proof of address (when requested)
• Communications you send to our support team

Information collected automatically:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited and features used on the platform
• Session duration and login timestamps
• Game history and transaction records
• Cookie and tracking data (see Section 7)

03 How We Collect Your Data

We collect your personal data through the following channels:

• Registration: When you create a 111bat account, you provide your name, date of birth, email, and phone number directly through the registration form.
• Identity Verification: When we request KYC (Know Your Customer) documents, you upload them directly through the platform's secure verification portal.
• Deposits and Withdrawals: When you make a payment, your mobile banking number and transaction reference are recorded automatically.
• Platform Usage: Our servers automatically log technical data such as your IP address, device information, and browsing behaviour on the platform.
• Support Interactions: When you contact our support team via live chat or email, the content of those communications is stored for quality assurance and dispute resolution purposes.
• Cookies: Small data files placed on your device when you visit the platform. See Section 7 for full details.

04 How We Use Your Data

The personal data collected by 111bat is used for the following purposes:

111bat will never use your personal data for any purpose not listed above without first obtaining your explicit consent or being required to do so by law.

05 Who We Share Your Data With

111bat does not sell your personal data to any third party. We may share your data with the following categories of recipients only where necessary and only to the extent required:

• Payment processors: bKash, Nagad, and Rocket receive the minimum data necessary to process your transactions. These providers operate under their own privacy policies and security standards.
• Game providers: Third-party game studios may receive anonymised session data to ensure game integrity and resolve technical disputes. They do not receive your personal identification data.
• Identity verification services: When KYC checks are required, your documents may be processed by a third-party verification provider operating under strict data processing agreements.
• Legal and regulatory authorities: We may be required by law to disclose certain data to government bodies, law enforcement agencies, or regulatory authorities. We will only do so when legally compelled.
• IT and infrastructure providers: Our hosting and technical service providers may have access to data as part of their service delivery, under strict contractual data protection obligations.

06 Payment Data

111bat processes all payments through bKash, Nagad, and Rocket — the most widely used mobile banking services in Bangladesh. When you make a deposit or request a withdrawal, the following applies:

• Your mobile banking number is recorded to verify the source and destination of funds.
• Transaction reference numbers are stored for dispute resolution and audit purposes.
• Full payment account credentials (such as PINs or passwords) are never requested or stored by 111bat under any circumstances.
• All payment data is transmitted over encrypted connections.
• Payment records are retained for the period required by applicable financial regulations.

07 Cookies and Tracking

111bat uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the site is used. A cookie is a small text file stored on your device when you visit a website.

Types of cookies we use:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options to improve your experience.
• Analytics cookies: Help us understand how players use the platform so we can improve it. Data collected is aggregated and anonymised.
• Marketing cookies: Used only with your consent to deliver relevant promotional content. You can withdraw consent at any time through your account settings.

You can control non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the 111bat platform.

08 Data Retention

111bat retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and our legitimate business interests. Specific retention periods are as follows:

• Account data: Retained for the duration of your account and for 5 years after account closure, in line with anti-money laundering regulations.
• Transaction records: Retained for a minimum of 5 years from the date of the transaction.
• Identity verification documents: Retained for 5 years after account closure or as required by applicable law.
• Support communications: Retained for 2 years from the date of the interaction.
• Analytics data: Retained in anonymised form indefinitely for platform improvement purposes.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

09 Data Security

111bat implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• Encrypted storage of sensitive data including passwords (stored as salted hashes, never in plain text).
• Access controls ensuring that only authorised personnel can access personal data, on a need-to-know basis.
• Regular security audits and penetration testing of our platform infrastructure.
• Two-factor authentication options available to all players for account login.
• Automated fraud detection systems that monitor for suspicious account activity in real time.

While 111bat takes every reasonable precaution to protect your data, no system is completely immune to security risks. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify affected users as required by applicable law.

10 Your Privacy Rights

As a user of the 111bat platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected].

We aim to respond to all data rights requests within 30 days. In complex cases, we may extend this period by a further 60 days, in which case we will notify you of the extension and the reason for it.

11 Children's Privacy

The 111bat platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a user under 18 has registered an account, we will immediately close the account, delete all associated personal data, and return any deposited funds to the original payment source.

If you believe that a minor has registered on the 111bat platform, please contact our support team immediately at [email protected] so we can take prompt action.

12 Changes to This Policy

111bat may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify registered users via email or a prominent notice on the platform before the changes take effect.

The updated policy will always be published on this page with a revised effective date at the top. We encourage you to review this page periodically to stay informed about how we protect your data. Continued use of the 111bat platform after any changes have been published constitutes your acceptance of the revised Privacy Policy.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 111bat handles your personal data, please get in touch with our support team. We are available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: Available directly on the platform, 24/7.
• FAQ: Visit our FAQ page for answers to common questions.

For data rights requests specifically — such as access, correction, or deletion requests — please email us with the subject line "Data Rights Request" and include your registered email address and a description of your request. We will acknowledge your request within 3 business days.